Refund & Cancellation Policy
Effective date: March 30, 2026 · Last Updated: October 1, 2026
Scope
This policy applies to AVARA Marketing Agency's implementation, managed marketing, automation, CRM, website, AI-enabled, and related subscription services. Any signed order form or Client Service Agreement may contain additional plan-specific terms; where terms conflict, the signed agreement governs to the extent permitted by applicable law.
Implementation Fees
A one-time implementation fee may be charged when a client enrolls. This fee covers onboarding, planning, configuration, setup, and allocated implementation resources. Before work begins, AVARA will disclose the amount, scope, and anticipated start date. If a client cancels, refund eligibility will be assessed based on work actually completed, committed non-recoverable costs, the signed agreement, and applicable law. AVARA does not promise that every implementation fee is refundable or nonrefundable in all circumstances.
Recurring Subscriptions
Subscription rates and the first billing date will be disclosed before purchase and confirmed in writing. Monthly charges recur on the stated billing schedule until cancellation becomes effective under the Client Service Agreement. Fees for third-party software, advertising, telephony, messaging, or usage-based services may be billed separately when expressly disclosed.
Initial Commitment
Some plans may require a three-month initial service commitment, but only when the client expressly accepts that term in the signed agreement before payment. The commitment period, renewal terms, and any early-termination obligations must be specified in that agreement. A request to cancel does not automatically eliminate payment obligations validly agreed to for the initial term.
How to Cancel
To request cancellation, email contact@avarahq.com or call 866-345-0992. Include the business name, account email, and requested effective date. AVARA will acknowledge the request and explain the applicable effective date, remaining charges, and data-export or access steps. Do not send card numbers or sensitive account credentials by email.
Refund Requests & Billing Disputes
Send refund or billing-error requests to contact@avarahq.com with the invoice number and explanation. AVARA will review the request and respond within a reasonable period. Approved refunds are issued to the original payment method where possible; processing times depend on the payment provider and bank. This policy does not limit non-waivable statutory rights.
Service Cancellation & Access
When services end, managed workflows, websites, phone numbers, third-party subscriptions, software access, and client data may require transition or export. Ownership, portability, retention, and transition fees, if any, are governed by the signed agreement and applicable law.
Contact
AVARA Marketing Agency | contact@avarahq.com | 866-345-0992 | https://avarahq.com